Reducing Agent Fatigue: The Role of Monitor Mounts in Call Centre Productivity

Call centre agents spend most of their shift looking at screens—logging tickets, reading customer histories, updating records, and toggling between multiple tools. Poor screen placement is one of the biggest contributors to neck pain, eye strain, and shoulder tension in customer support environments. Monitor mounts offer a simple yet powerful ergonomic upgrade that directly improves comfort, accuracy, and speed.

A monitor that’s positioned too low forces agents to bend their necks forward, creating strain that builds throughout a long shift. Adjustable monitor mounts solve this by lifting the screen to eye level, helping agents maintain an upright posture. This alignment reduces neck and upper-back discomfort, which is especially important in call centres where agents often work eight to twelve hours a day.

For support teams using dual screens—a common setup in modern BPO and help desk operations—monitor arms are essential. They allow agents to place screens side-by-side, stack them, or adjust the angle for better visibility. Instead of constantly twisting or leaning, agents can keep their workflow centered and efficient. This reduces physical stress and helps prevent errors caused by rushing or poor visibility.

Monitor mounts also declutter the desk surface. Instead of bulky monitor bases taking up space, the screens float above the workstation. This frees up room for notebooks, headsets, water bottles, and other agent essentials. A clearer desk promotes focus and reduces the feeling of being overwhelmed, especially during peak call periods.

Another major advantage of monitor arms is the ability to adjust depth and tilt. Agents can pull the screen closer during intense data entry or push it back when referencing information. This flexibility helps reduce eye strain by allowing users to maintain a comfortable viewing distance. It also ensures better alignment for agents who wear glasses or bifocals.

The combination of monitor mounts with ergonomic chairs and sit-stand desks creates a complete ergonomic workflow. When the desk height changes, the screen height must change too—something monitor arms handle effortlessly. This ensures agents remain supported whether they’re sitting, standing, or shifting positions throughout the day.

Final Thoughts

Monitor mounts are one of the most effective and affordable tools for reducing agent fatigue in call centres. By positioning screens at the correct height, angle, and distance, they help agents maintain healthy posture, reduce strain, and stay focused for longer. When paired with adjustable chairs, sit-stand desks, and proper cable management, monitor mounts play a key role in creating a healthier, more productive support environment.