In every business, communication is a vital key when it comes to winning the hearts of clients and customers. In the workplace, communication is essential to ensure that everything is effectively carried out.
Proper communication also serves as a ticket to closing a deal and welcoming potential opportunities to expand the business and reach more audiences. Effective communication is also vital in achieving goals and success in the workplace.
In an office set-up, communication is essential because it helps to foster a good working relationship between the workers, which in turn can improve morale and efficiency. In the same manner, communication is also essential when it comes to answering queries and explaining policies to customers and discussing your products and services carefully.
In a team set-up where a group of people are working together, the measure of success in communication is through proper listening and understanding each other.
Important Skills in Proper Communication
It is important to improve on the following skills so that you can communicate effectively with anyone.
Active Listening. From the word itself, it means that a person needs to fully concentrate on what is being said rather than just passively hearing the message of the other person speaking. It is a skill developed through practice. Sometimes it is essential that active listening should be present at all times. Otherwise, the other person speaking might conclude that what they have discussed is not clearly understood. Interest from the other person can be conveyed through nodding or simply saying yes.
Understanding Non-Verbal Signals. One of the essential aspects of communication is body language, as it sends a signal to how we feel in a particular situation. In a conversation, we must know if the other person listening can be seen interested or not through body language. Body language is an unspoken element of communication that we use to reveal our feelings and emotions. It is important to be aware of negative body language so that you can be mindful of the unspoken issues.
Moreover, a positive body language must also be understood. This is a non-verbal movement and gestures that communicate interest, enthusiasm, and positive reactions. Sometimes conscious individuals will be able to see the difference between what you are saying with your body and what your body is doing.
Maintaining Eye Contact. Eye contact is a form of body language essential in communication. Practicing eye contact is a skill in communication which is sometimes under-utilized and underrated. Keeping eye contact, when talking to someone, indicates that we are interested in what they are telling. It also shows respect and keeps us engaged with the discussion.
Assertiveness. Being assertive reduces stress and helps in communication better. It is considered as one of the cores of communication skills. Assertiveness is also based on mutual respect, which is a practical and diplomatic communication style. Being assertive also shows that you are willing to express your thoughts and feelings.
Proper Ways to Improve Communication Skills in a Workplace
In the workplace, we must communicate well with the people around us. By practising this trait, effective communication will become key to better leadership, which can lead to a better and more productive team. By having open conversations with the team, all projects and tasks will go smoothly because everybody understands the goal of the team.
Create an Open-Minded Atmosphere
In practising excellent communication skills, you must have a conducive atmosphere ideal for everyone. We must communicate calmly so that the message that we are trying to convey can be well understood. Avoid a tense environment because this can lead to miscommunication.
Make Use of Simple Words
It's crucial that when you are speaking or telling an important message to a person or majority of the people listening to you, they understand your message rather than to impress them with a vast vocabulary. The key is to keep language simple and straightforward and use words that can be easily understood.
One on One Meeting
A one-on-one meeting helps ensure that the manager and employee are on the same page when it comes to setting and reaching goals. In a workplace set-up, the one-on-one meetings allow employees to stay engaged and connected. This also helps employees to stay updated and become more productive when it comes to those tasks and projects in the company. It is also an excellent opportunity to train them, discuss weekly performance and advise on the things that can be improved.
Listen to Your Employees
Communication is a two-way relationship. A leader must also learn how to listen and not just talk. Employees must be encouraged to open up and be guided in terms of proper communication. Listening more is the key to winning and gaining communication skills. Listening skills allow us to make sense and understand what the other person is saying.
Appropriate Tone in Communication
In communication, it has often been discussed that one word can mean a different thing when said in a different tone of voice. "It's not what you say; it's how you say it!" This means that regardless of the words that come out from us, the way it was delivered to the receiver is a lot more critical. It is vital to use the appropriate tone of voice in communicating one's message. This is to prevent being misunderstood and discouraged from talking and expressing someone's concerns.
Communicating effectively is a teachable skill, and following the mentioned guidelines above can help further enhance communication skills. We need to remember that even when we communicate with someone on the phone, we need to convey a positive attitude because the other person that you are speaking to will notice this through the tone of your voice. By having a clear understanding of how to communicate effectively, positivity will follow, and productivity will be achieved.